-Q1. How long does it take to receive my license key?
After placing an order, the license key will be sent to you by email within 30 minutes. If you have not received the license key in 24 hours, please contact the TuneFab Support team to get help.
+Q2. I lost my license key somehow. How can I get it back?
To get back your license key, you can submit a request in the TuneFab account center. Once our support team receives your email, we will re-send the license key to your required email address.
+Q3. The license key I entered is invalid. Why?
Make sure you have purchased the correct version of TuneFab Spotify Music Converter. For example, Mac users should buy the Mac version instead of the Windows one. If you buy the wrong version by mistake, please contact the TuneFab Support team ASAP to get the correct license key.
+Q4. Can I transfer my license to a different computer?
Yes, you can transfer your license to a new computer and it's 100% free. To do that, just install and log in to the software on a new computer, enter the TuneFab account center, hit "Manage devices" and rest the old computer.
-Q1. What are the limitations of a free trial version?
With the free trial version, you can only convert the first 3 minutes of each song. And you can use the free trial version for 14 days.
+Q2. How to activate TuneFab Spotify Music Converter?
Launch the software and a free-trial window will pop up. Log in to the account center with your license code and email address. And then update the account status on the pop-up window.
+Q3. What conversion speed does TuneFab Spotify Music Converter support?
TuneFab Spotify Music Converter downloads songs from Spotify at about 35X speed. The better your computer specs and internet connection, the faster your download speed will be.
+Q4. Do I need to stay and wait before the computer while the software is converting music?
No, you don't have to. But please keep in mind that do not click any button on the software as well as Spotify app (Official Website version).
+Q5. Does TuneFab Spotify Music Converter need Spotify Premium?
No, you don't need a Spotify Premium subscription at all. Both Spotify Free and Spotify Premium users can use our program to download and convert all songs from Spotify.
+Q6. How to solve the problem of "Conversion failed?"
First, make sure that you're using the latest version of TuneFab Spotify Music Converter and Spotify App. You can download the latest version directly from the product page or home page.
Second, please check if the songs are playable on Spotify.
Third, restart the program and try again.
If the problem still exists, please submit a request in the account center for further assistance.
-Q1. Do I need to log in to the TuneFab membership center to use TuneFab Spotify Pro?
In the free trial version, you don't need to. But you can only use it for 14 days. During this period, only the first 3 minutes of each song can be downloaded. If you've already subscribed to TuneFab's music converter, logging in to your TuneFab account can bypass the trial limitations and help you download full Spotify songs.
+Q2. How to change the output format on TuneFab Spotify Pro?
Step 1. Go to "Profile".
Step 2. Tap "Download Settings".
Step 3. Select your desired output format under "Advanced".
+Q3. How can I ensure the best audio output on TuneFab Spotify Pro?
Change the output format to FLAC or WAV with the bitrate setting changing to 320kbps.
+Q4. Where are Spotify songs downloaded with TuneFab Spotify Pro?
The default download directory is "/storage/emulated/0/Download/TuneFab". If you want to change the output location, go to "Profile > Download Settings > Download Directory".
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