Since Apple Music is launched in 2015 in over 100 countries, it gets fine favor from subscribers and appeals to a broad spectrum of music lovers as Apple Music provides more than 50 million songs with high quality and is also characterized by its "For You" section, 24-hour radio stations music video and so on. As of March 2025, Apple Music had over 93 million subscribers.
How do you like Apple Music? Have you ever met some problems when using Apple Music? Well, I believe that most of you have met some Apple Music problems, have you fixed it? Today I'd like to show you how to contact Apple Music support about your problems and some solutions to some frequently asked problems.
Part 1. How to Contact Apple Support about Apple Music Problems
Many common Apple Music problems can be resolved with solutions found online. However, if your issue is more specific and online methods don’t help, it’s worth reaching out to Apple Music Support—after all, you're a paying customer.
The support process has changed a bit from before, but it’s now smarter and more convenient. You can choose to call or chat in real time, and after contacting support, you can track your activity, including call and chat history.
Tips: On the Support Activity page, you can sign in with your Apple ID or enter your Repair ID to check your records and status.
Here’s how to find the support page and contact Apple Music Support:
Step 1: Go to the Apple Get Support page.
Step 2: Under "Apps & Services," click "Show more," then select Apple Music.
Step 3: Choose the issue you’re experiencing and click Continue.
Step 4: Select Call or Chat to contact Apple Music Support.
Part 2. Frequently Asked Apple Music Problems: Here is the Fix
Actually, some of your Apple Music problems can be solved by yourself so that you don't need to contact Apple Music support for help. Here are some frequently asked Apple Music problems.
#1. Apple Music Skipping Songs
Solution: If Apple Music keeps skipping songs, it may be due to poor internet connection, unavailable tracks, software glitches, corrupted files, or device limitations. To fix this, ensure a stable connection, check if songs are available, update the Apple Music app and your device, and re-sync your library.
You can also try signing out and back into your Apple ID, re-adding problematic songs, closing background apps, and freeing up storage. These steps can help restore smooth playback and prevent further skipping issues.
#2. Apple Music Streaming Slow
Solution: To speed up songs on Apple Music, you have several options. If you just want to skip parts of a song, you can use the fast-forward button or drag the progress bar within the Apple Music app. For actual playback speed adjustments, the Perfect Tempo app allows iOS users to tweak song speed, though it may not work with all tracks.
To fully control speed, you can download Apple Music songs using TuneFab Apple Music Converter, then play them in media players like Windows Media Player, which offers built-in speed controls.
#3. Apple Music Not Playing Downloaded Songs
Solution: Check if your subscription is active and try signing out and back into your Apple ID. Disable Dolby Atmos and Lossless Audio, as they may cause compatibility issues. Ensure your device briefly connects to the internet by enabling cellular data or Wi-Fi. Resync your library by turning "Sync Library" off and on.
Restart Apple Music to clear the cache, and update the app or your device to fix potential bugs. If the issue persists, delete and re-download the songs to ensure a proper download.
#4. Apple Music Not Syncing
Solution: First connect your device to PC and launch iTunes, then select your device and click on "Music" button, at last select your playlists and click on "Apply" button. After that, disconnect your device and check your playlists.
#5. Apple Music Error 42587
Solution: Restart your iPhone and re-enable iCloud Music Library by going to Settings >> Music to tap on iCloud Music Library. After that, try to stream the song again.
Apple Music Won't Download Songs on iPhone
Solution: If you have that problem, you can try to check your network, restart Apple Music app or your iPhone, re-login your Apple ID, turn off and on "Show Apple Music" and update Apple Music and iOS system.
If you’ve contacted customer support and tried all the solutions but still can’t download, you might want to consider using a third-party tool like TuneFab Apple Music Converter to save them on generic MP3 devices so that you can enjoy Apple Music songs anywhere and anytime.
