In these cases, you can request a refund or product replacement.
Accidental duplicate purchases. If you order two same items by mistake, contact us directly and we will process your refund request.
A wrong purchase. If you purchase the wrong item from our store and repurchase your
ideal software product within 30 days of your initial purchase, we will help complete your refund
request.
Note: All software products available on TuneFab Store are compatible with
Windows and macOS platforms. However, license codes for the two systems are separated and incompatible with
each other. Therefore, if you purchase the wrong version of our products, you can issue a refund after
repurchase the compatible version that works on your computer, contact us, and we will handle your refund
request.
Fatal technical errors. If the software product that you purchased is experiencing technical difficulties, and our technical support team cannot provide support service after you reach out, we can help process your refund.
In the following cases, we are unable to assist with your refund request.
Non-technical Circumstances
A refund request for an order exceeds 30 days.
Product fails to meet customer's needs due to a lack of understanding of the product description,
product functions and compatibility requirements by the customer.
It's highly recommended that every
customer read the product description carefully and download the free trial version before purchasing the
software, to avoid dissatisfaction or buying the wrong product.
Mistakenly purchase the software to use on an incompatible system, TuneFab will not refund this order.
Please kindly check if your system is compatible with our software or not.
Our software is
compatible with the following operation:
Apple Music Converter: Windows 10/8.1/8/7 (64bit)
or Mac OS X 10.11 or higher
Spotify Music Converter: Windows 10/8.1/8/7 (64bit) or Mac OS X 10.11 or
higher
Audible Converter: Windows 10/8.1/8/7 (64bit) or Mac OS X 10.11 or higher
M4V
Converter: Windows 10/8.1/8/7 (32/64bit) or Mac OS X 10.9 - 10.12
DVD Ripper: Windows 10/8/7
(32/64bit) or Mac OS X 10.11 or higher
Screen Recorder: Windows 10/8.1/8/7 (32/64bit) or Mac OS X
10.10 or higher
WeTrans: Windows 10/8/7 (32/64bit)
A refund request claiming the failure to receive the license code within several
hours.
Normally, after an order has been placed successfully, an email that includes a license code
and all the order info such as order number, licensed email, product name, etc. will be sent to you within 1
hour. However, the delivery of the registration email could be delayed because of Internet issues, email
spam settings, email typos, etc. To retrieve a license code, you can contact our support team and we'll help
you identify the license code for your purchase.
Fail to register/activate TuneFab product due to improper operation.
These operations may lead
to failures: activating the software that you have purchased with another product's license code; entering
the license code in a wrong way or having no Internet connection while activating. To activate our products
successfully, you can read our product guides to get help.
Purchase of a so-called "wrong" product, and have not exchanged it for the right product within the purchased product's guarantee period. TuneFab will not refund the order, but we can provide a discount to purchase the correct product.
Refund requests for products that are stated as non-refundable.
Some products (for example,
products that come with a limited time offer) are not eligible for refund after the sale. Please pay close
attention to the details on the page and ensure that you are aware of and agree to relevant terms and
conditions before you make a purchase.
Software failing to work due to a cancellation of related subscription service.
For instance, if
you cancel Apple Music subscription, your iCloud music library will be removed and Apple Music Converter
cannot detect your library data. This situation can result in conversion failure, and cannot be
refundable.
Refund requests for purchasing a similar product from a different provider/company and hoping to return
the product for this reason.
The order you've made is not from TuneFab official website directly, in
which case it is subject to the refund policies of the re-seller in question.
Refund requests due to credit card fraud or other unauthorized payment.
If there is any
suspicion of fraud or unauthorized payment, please contact your card issuer immediately.
Refund requests due to price differences between regions.
We will automatically charge you the
then-current rate for your purchase, plus applicable tax (such as VAT or GST if the rate doesn’t include
it). The price for every product may vary by country or region. You can check the prices of the products in
your country or region before proceeding to confirm your payment.
Cancel a paid subscription more than 5 days after your initial purchase.
A refund depends on
when you cancel and the type of subscription you purchased. For a monthly plan, you can get a refund if you
cancel within 5 days of receipt. If you cancel after 5 days, your payment is non-refundable, and your
service will continue until the end of that month's billing period.
Besides, your subscription will
automatically renew on your monthly renewal date until you cancel. To cancel a subscription, you can follow
the instructions in the invoice email you received or contact our support team to get help.
Refund requests due to a change of heart after the purchase is completed.
If you are hesitant to
purchase, you can read all resources
articles on our website to see if the products fully meet your needs.
Any products that came in a bundle are non-refundable.
Other refund requests that are not deemed as valid reasons for refund in this policy.
Technical Circumstances
Customer does not upgrade TuneFab software when an update is available.
In most cases, we
provide lifetime free upgrades for all our products. To ensure you can gain our reliable technical support,
please keep updating your software to the latest version.
Customer refuses to cooperate with the TuneFab support team to troubleshoot the problem and hinders
problem-solving.
When you meet with technical problems and reach out for a refund, we may not process
your refund request if you refuse to try applying solutions provided by TuneFab support team. Also, we may
refuse a refund request that does not provide necessary information such as a detailed description regarding
the issue or usage environment.
1. If you purchase a lifetime license for our software product (including individual plan and family
plan), you can get a refund if you request within 30 days of your receipt.
For instance, if you place
an order on April 1, the deadline date to request a refund should be April 30.
If you pay for a subscription (including 1-month subscription and 1-year subscription), you can get a
refund if you request within 5 days of your receipt.
For instance, if you place an order on April 1,
the deadline date to request a refund should be April 5.
1. Please send your refund request to our support email: [email protected]. You may also submit a ticket here.
2. Refunds are generally processed within 3-5 business days after we receive your request and find it eligible for refund. Refunds will be applied to the original payment option.
3. Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer. If you want to continue to use our software products, you may repurchase the products directly from our store.
