[Solved] Amazon Music App Not Working on PC – 5 Methods

Amazon provides pure joy to listen to your favorite songs. It works exceptionally well on web browsers but its app on the PC, especially the Windows version is repeatedly found to have numerous bugs and performance issues. When you click on the play button, some of you may get an error message saying "Unable to play track, skipping to next track" or continuous loading.

If you are experiencing such an unpleasant music listening experience, then you may be wondering if there is any way to properly fix these issues. The good news is that there are several ways to deal with these issues. In this article, you will learn why Amazon Music app for PC not working and how you can easily fix them.

Why Is My Amazon Music App Not Working?

Amazon Music is well-optimized for all Windows versions between Windows 7 and Windows 11. Mac computers running macOS 10.11 (El Capitan) or later should work just fine as well. If it's not working on your computer, then there is a high chance that your computer still runs a lower and outdated version of an operating system, i.e. Windows Vista, Windows XP, and macOS X 10.6-10.8. On such computers, it's recommended to use Amazon Music for web for streaming Amazon music. This method lets you enjoy the service not only on outdated Windows and OSX versions but also on other operating systems not included in the official support list. These include Chrome OS, and Linux.

For some computers, like those running with Windows 10/11, you may face some occasional problems including unexpected skipping of songs, failed playbacks, and long load times in between the tracks. All these issues related to Amazon Music app are a real bummer for music lovers. Below are our recommended methods to fix Amazon Music app not working and related errors.

Solution 1. Check the Internet Connection

The No.1 problem with music streaming apps is an unstable network connection. If your wireless WLAN is at poor speeds or is connected to too many devices, the Amazon Music app might not be able to run properly, leading to a breakdown.

To fix the internet connection, you'd better restart your internet connection and your computer as rebooting can do wonders. A reboot to an internet device can clear up its memory and bring faster speeds due to a refreshed connection with the ISP server. It is also recommended to perform a full restart of your network device and network router. Most of the time, this will fix the problem by establishing new connections with Amazon Music servers.

Solution 2. Restart the Amazon Music App or PC

One of the most common reasons is the insufficient or misallocated system resources available for the Amazon Music app, which crashes the app. A simple restart of the app or the operating system resolves conflicts between different running programs. To do this, simply restart your Amazon Music app, and if the problem persists, try restarting your Windows OS, which will probably fix the issue.

Solution 3. Clear Amazon Music Cache

Another very common problem that causes the crashing of the Amazon Music app is corrupted cache storage files or insufficient space to store the files. This can be fixed by clearing the cache of this app installed on your Windows computer. This can be done in two ways:

Way 1. Manually Delete Cache Files

1. Open File Explorer.
2. Type this in the search box in Windows file explorer: "%userprofile%\AppData\Local\Amazon Music\Data" and press "Enter".
3. The files in the folder are temporary cache files. Permanently Delete the files in the folder by entering "Shift+Delete".

Way 2. Refresh Cache within the App:

1. Open the Amazon Music App
2. Navigate to "Preferences>Advanced".
3. At the bottom of the interface is "Reload My Music", clicking this will automatically refresh the cache files.

Once done, launch the Amazon Music app, it should now run without any problems.

Solution 4. Fully Uninstall and Reinstall the Amazon Music App

If the above methods don't serve you, it means that it is a critical error or fatal system file conflict with the installed Amazon Music and other files. To resolve this, we recommend a deep and full uninstall.

To do this, first, delete the installed app files present in C:\Users\\AppData\Local\Amazon Music. After this follow these steps:

1. Click the start menu and open the "run" app from the app list.

2. Type regedit.exe in the "Open" section to launch the registry edit tool.

3. Once open, navigate to the folder named "HKEY_CURRENT_USER" in the Registry Editor. Here, you can find "Amazon>Amazon Music" in the "SOFTWARE" folder.

4. Delete all the files and subfolders in the Amazon Music folder.

5. Go back to Start>All Programs and delete the Amazon Music app.

6. Then, Navigate to the control panel and uninstall the Amazon Music app which will give an error (as you have removed installation files). Click on the prompt "Yes" to remove Amazon Music from the Programs list.

7. Then perform a new install from the official website.

Solution 5. Changing Default Audio Device

Another common problem related to the Amazon Music app on Windows OS is the incompatibility between the app and your audio device. To be specific, incompatible audio hardware has been set as the default device in the settings options. You can fix this by navigating to the "Sound settings>App volume and Device Preferences" present at the bottom of this screen. Select the real connected audio device in the settings menu of Windows, or just select the default device, which will fix this playback issue.

Tip: Listen to/Download Amazon Music Songs Without Issues

The above methods enable you to fix the common problem of Amazon Music app not working on PC. Indeed, the Amazon Music app offers a convenient solution for people who would like to stream and download music. But when it acts up from time to time, preventing you from listening to music or downloading songs, it can significantly hamper the overall listening experience. During such instances, consider using a tool that incorporates the Amazon Music web player and facilitates song downloads, offering a seamless alternative.

TuneFab Amazon Music Converter is such a tool. Thanks to its built-in web player of Amazon Music, you are able to listen to Amazon Music songs on it, as well as download Amazon Music even without the app. Also, you can easily rip the music from Amazon and convert it into various formats, including MP3, WAV, and FLAC. All the downloads retain the ID3 and meta tags of each file for easy management. This tool goes one step further by giving you the freedom to tweak audio formats and audio quality parameters. Its remarkable features are:

Getting started with this tool is super easy and requires a few clicks, after which you can have a smooth music-listening experience. Follow the below steps to get going:

Step 1. Download and install TuneFab Amazon Music Converter.  "Open the Amazon Music Webplayer" upon the first launch. Next, sign in to the web player with your Amazon Music account.

Step 2. Select any song (or entire playlist/album) and drag its title to the "+" sign on the right side of the window. This will automatically add them to the conversion queue ready to be converted and downloaded on your computer.

Step 3. To change output formats, you can either tweak individual songs from the conversion queue or set them in a batch from "Convert all files to"

Step 4. Once you are done with the conversion setting, click "Convert them all" to start the conversion process, and find the converted files by going to "Finished > Open Output Folder" .

Conclusion

If you are experiencing failed downloads and other errors with the Amazon Music app, the very first thing to do is to check whether your computer is compatible or not. If it is compatible then try the above-mentioned tutorials to fix any related issues with your app and computer. If you want an error-free and easy solution to listen to Amazon Music songs and download them on your computer, then TuneFab Amazon Music Converter is a must-have tool on your computer.